Skims offers refunds or credits following controversy over $148 advent calendar quality
- 1Kayla Ryan criticized the $148 Skims advent calendar in a TikTok video this week, stating it was too expensive for its contents.
- 2In response to online protests, Skims offered advent calendar customers a choice between a full refund or credit to use on other products.
- 3Concerns are rising that this could pose a risk to long-term customer loyalty, following Skims' $225 million investment raised last year.
So what's the key point?
Skims faced criticism that its product contents did not match the price. The company offered refunds or store credit, but there are concerns about losing customer trust.
Source Fortune · View original ↗
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