McDonald's tests AI ordering while Chick-fil-A maintains human service
- 1McDonald's is testing a voice ordering system, recording over 90% accuracy with its Archy AI system during drive-thru order processing.
- 2The Chick-fil-A CEO plans not to replace drive-thru order takers with technology, judging that hospitality service providing a warm environment is important for customers.
- 3Michael Thomas filed a class action lawsuit on October 2, claiming McDonald's adjusted menu prices through a price recommendation system.
So what's the key point?
McDonald's is testing how accurate voice orders are using artificial intelligence. Chick-fil-A has decided to keep human service, and McDonald's has been sued over price adjustments.
Source Fortune · View original ↗
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