CBA, Microsoft, Uber and others cut customer service staff with AI

UBER -1.57% H +3.15% CNXC +1.62% TTEC +72.04%

1. 1Commonwealth Bank of Australia (CBA.AX), Microsoft (MSFT), Uber (UBER) and Hyatt (H) have reduced customer service headcount by thousands through AI automation.
2. 2Microsoft cut its customer service workforce from about 50,000 to 40,000, saving $750 million annually, while Uber trimmed its staff by 10%.
3. 3Forrester estimates that nearly half of customer service roles will be affected by 2030, noting that simple first-line inquiries are being replaced first.

Source Bloomberg · View original ↗

Today's 5 AI picks, all free

Nothing hidden: past picks and how they did against the S&P 500.

See today's picks →