Changing Managerial Roles and Reconfigured Responsibilities with AI Adoption
CVS CVS Health Corp
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- 1CVS's Alan Rosa spends 70% of his time training agents and 30% using them.
- 2CVS reduced daily management meetings from 2 hours to approximately 15 minutes as agents prepare reports and dashboards.
- 3Broadridge's Tyler Derr raised the possibility that some frontline managers may eventually manage only agents.
So what's the key point?
Daily meeting times have shortened to 15 minutes as artificial intelligence creates reports. In the future, the role of a manager will become more about managing artificial intelligence rather than doing the work directly.
Source Fortune · View original ↗
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