IDC: "AI customer engagement ultimately hinges on human collaboration"

RNG RingCentral Inc

$79.42 -3.64%

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1. 1RingCentral (RNG) has been named a Leader in IDC's 2026 MarketScape for Communications Engagement Platforms.
2. 2RingCentral applies automation, assistance, and augmentation through its three AI capabilities—AIR, AVA, and ACE—rather than replacing people.
3. 3IDC emphasized that building a seamless, intelligent experience across channels—rather than automation alone—is the true source of competitive advantage.

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